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iMPAC Compliance


Particulars of compliance officer / Department-Bryte

The Compliance Officer
Bryte Insurance Company Limited
A Fairfax Company
Legal and Compliance Department
Address: 15 Marshall Street , Ferreirasdorp, Johannesburg
Telephone: +27 11 370 9545
Email: fais@brytesa.com

Complaints Procedures
If you have a complaint about the way this policy was sold to you:
First try to resolve it with the intermediary (the intermediary is the person who sold the policy to you) as stated in the information provided to you with your policy document.  If the matter cannot be resolved, you can submit a complaint in writing to The Complaints Officer, iMPAC Underwriting Managers.
Email Address: complaints@impacuma.co.za (mailto:complaints@impacuma.co.za)
Postal Address: Postnet Suite 1109, Private Bag x10, Elardus Park, Pretoria, 0047
If the matter is no resolved to your satisfaction by iMPAC Underwriting Managers, you may submit your complaint in writing to:
The ombudsman for short term insurance:
Physical Address:  Sunnyside Office Park, 5th floor, Building D
32 Price of Whales Terrace, Park Town
Postal Address; PO Box 32334,Braamfontein, Johannesburg, 2017
Telephone: + 27 (0) 11 726-8900, Facsimile (0) 11 726 5501
If you are still dissatisfied, you may seek assistance from:
The registrar of Short-Term Insurance/The Financial Services Board
Postal Address: PO Box 35655, Menlo Park, 0102
Telephone: +27 (0) 12 428-8000, Facsimile: +27 (0) 12 347-0221
Should you require any of the following disclosure notices, please e-mail the following an address: compliance@impacuma.c.za (mailtoo:compliance@impacuma.c.za)
Mission statements
Complaints procedure
Conflict of interest
Privacy statement
Code of Conduct
Company information
FSP License

Other matters of importance
You must accurately, fully and properly disclose all material facts.
All information provided by you on your behalf is your own responsibility.  You need to be satisfied with the accuracy of any transaction submitted by anyone on your behalf.  If you are not happy with the advice received, please write to:
The Compliance Officer for iMPAC Underwriting Managers
Practice: Moonstone (PTY) Ltd
Practice No: 188
Telephone: +27 (0) 21 883 8000, Fax: + (0) 21 883 8005
Physical Address: 25 Quantum Street, Technopark, Stellenbosh, South Africa
You must not sign any incomplete or blank documents