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Claims and Procedures

In order to claim, contact iMPAC Underwriting Managers. All the details for iMPAC Underwriting Managers appear in your policy document.

iMPAC Underwriting Managers must be notified within 7 days of the claim event. If you are not satisfied with the outcome of your claim, you may write to the Complaints Department of iMPAC Underwriting Managers at any of the addresses above. You have final recourse to the Ombudsman for Short-Term Insurance at:

  1. Physical Address: Sunnyside Office Park, 5th floor, Building D 32 Princes of Wales Terrace, Parktown
  2. Postal Address: PO Box 32334, Braamfontein, Johannesburg, 2017
  3. Telephone: +27 (0) 11 726-8900, Facsimile: +27 (0) 11 726-5501
  4. Postal Address: P. O. Box 32334, Braamfontein, Johannesburg, 2017, Gauteng, Republic of South Africa

All claims must be report to claims@impacuma.co.za  within 7 days on incident

A quotation must be obtained from a RMI approved repairer within 7 days of the breakdown and forwarded to Impac by repairer at claims@impacuma.co.za.

All documentation regarding the service history of the vehicle must be obtained, including invoices and proof of payment for services as it may be required at time of claims.

Once all documentation is received ,claim will be validated and authorisation given to repairer if components covered by policy.  Turnaround time from time of receiving quotation to valid claims authorisation should not exceed 8 hours if all documentation and information is provided.

If claim is not valid, notification of rejection will be given to Insured with 24 hours from receiving quotation.

Once repair is complete by repairer, invoice to be submitted to payments@impacuma.co.za for authorisation and payment.