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  • info@impacuma.co.za

Compliments and Complaints

If you have a compliment or a complaint, please first speak with the person who provided the service, or to the manager of the area.

Compliment or a Complaint are best addressed and resolved at the time and place they occur. If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Head Office.

You can also submit your formal complaints by completing the form below and selecting 'Complaints.

We value your feedback because it helps us improve our business. We welcome the opportunity to assist you and aim to respond promptly and effectively.



  • Craig Gaskin | F&I Manager

    I would like to thank Impac for the F&I workshop held on 6 & 7 March held at Impac’s offices. The training was absolutely superb and the material was very inspiring and the discussions were engaging. I particularly enjoyed the visual illustrations which made the content easily understandable. A course like this can only add value to any F&I in our business especially in the non franchise dealers as often they are left out. I will surely recommend this type of training to all my colleagues and friends and I would love to attend future courses organized by Impac as it can only add value in terms of our business together. Please thank everyone who was involved in the preparation of the training. Regards,
  • Annelie | DP

    I had a great response from my two F&I’s regarding the past course done by them, with you! Please let me know when the next courses will be, in order for me to plan for the rest of my team to attend!Regards
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What should I do first?

If you have a complaint or other feedback, there are some steps that can help us to help you.

  • Act quickly—please tell us about any problems as soon as possible. The earlier you tell us, the sooner we can act.
  • Go local—many concerns can be resolved quickly and easily by speaking with our local staff or the service provider in the first instance.
  • Make it clear—describe the issue and tell us everything that’s relevant in the order it happened. This might include dates, times, what action has been taken so far and any supporting information. Also make sure you tell us what outcome you’re seeking or the action you want us to take.

Compliments and Complaints

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